Returns & Refund Policy

Change of Mind

As our products are made to order, we do not offer voluntary returns or refunds simply because a customer changes their mind, dislikes their purchase or no longer wants the item, except where statutory cancellation rights apply.

Personalised or custom-made products may be exempt from the usual 14-day online cancellation right where they meet the legal requirements.

Damaged Products

If your order arrives damaged during shipping, please contact us as soon as possible with clear photographs of the product and its packaging.

We will review the issue and work with you to find an appropriate resolution.

Damage caused by customer misuse, accidental damage or improper handling after delivery is not covered by this policy.

Your statutory consumer rights remain unaffected.

Partial Refunds

In certain circumstances, we may offer a 50% partial refund without requiring the product to be returned as a goodwill resolution, where appropriate and agreed with the customer.

This is not a replacement for any full refund, repair or replacement remedy that you are legally entitled to.

Important Information

Please inspect your order upon arrival and contact us promptly if there are any issues.

We reserve the right to request photographs or other reasonable evidence when reviewing damage claims.

Nothing in this policy affects your statutory rights under UK consumer law.